1. Introduction
Eminent Lawyers (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you interact with our website (www.eminentlawyers.com.au) or contact our firm via phone, email or in person.
We manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
By using our website or providing your information to us, you agree to the practices described in this policy.
2. What Personal Information We Collect
We may collect personal information that you voluntarily provide through our website, enquiry forms, email, telephone, or other communications.
The types of personal information we may collect include:
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Full name
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Email address
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Mobile or phone number
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State or location of residence
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Legal service you are interested in
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How you heard about us
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Any information included in your message or enquiry
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Any additional information you provide when communicating with us
We only collect personal information that is reasonably necessary for us to provide legal services or respond to enquiries.
3. How We Collect Personal Information
We may collect personal information in several ways, including:
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When you complete a contact or enquiry form on our website
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When you call, email or message our firm
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When you request legal advice or services
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When you register for events or request updates
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When you provide feedback, testimonials or reviews
In most cases, we collect information directly from you.
4. Why We Collect Your Personal Information
We collect personal information so we can:
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Respond to your enquiries
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Provide legal advice or services
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Contact you regarding your matter
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Schedule consultations
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Provide information about our services
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Send updates about legal information, events or seminars
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Request feedback or reviews relating to your experience with our firm
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Improve our services and client experience
We will only use your personal information for the purpose for which it was collected or where permitted by law.
5. Communication and Marketing
From time to time, we may contact you via:
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Email
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SMS
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Phone
This may include:
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Updates relating to your enquiry or legal matter
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Invitations to seminars or events
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Legal updates or newsletters
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Requests for feedback or reviews
You can opt out of receiving marketing communications from us at any time by contacting our office or using the unsubscribe option provided in our communications.
6. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to:
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Provide legal services
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Communicate with you regarding your enquiry or matter
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Comply with legal obligations
In some circumstances, we may disclose personal information to:
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Professional advisers or consultants
- Courts, tribunals, or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
7. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored:
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Electronically in secure systems
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Within internal client management systems
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Through secure third-party service providers
While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
8. Access and Correction of Your Personal Information
You have the right to request access to personal information we hold about you.
You may also request that we correct any information that is inaccurate, incomplete or outdated.
To request access or correction, please contact us via our form or email us at contact@eminentlawyers.com.au.
9. Complaints
If you believe that we have breached your privacy or mishandled your personal information, you may contact us to make a complaint.
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
10. Contact Us
If you have any questions about this Privacy Policy or how we manage personal information, please contact us:
Eminent Lawyers
Website: www.eminentlawyers.com.au
Email: contact@eminentlawyers.com.au
Phone: 03 8513 9901
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website.